General Terms and Conditions

Information on Consumer Dispute Resolution

We always strive to reach an amicable agreement with the customer. Please use our service contact at jl@lyfe-norderney.de or our other listed contact options. We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

Your Provider and Contract Partner

LYFE Norderney GmbH

Winterstr.19

26548 Norderney

Managing Director: Jeanine Langer
Commercial Register: Aurich Local Court HRB 207514
VAT ID No.: DE451187891
Business purpose: Wellness services and the sale of wellness products

You can reach our customer service for questions, complaints, and claims:

Monday – Saturday: 9:00 AM – 5:00 PM
Sundays & Public Holidays: 12:00 PM – 5:00 PM

Phone: +49 (0) 176 2176 1251
Email: jl@lyfe-norderney.de
Website: www.lyfe-norderney.de

I. General Provisions

1. Scope of Application

1.1. We deliver exclusively on the basis of the following General Terms and Conditions, which apply to all contracts concluded with us through the offers on our online shop website.

1.2. If deadlines are stated in working days, this refers to all weekdays except Saturdays, Sundays, and public holidays at our registered office in Norderney. Christmas Eve and New Year’s Eve are treated as public holidays.

2. Storage and Access to Contract Text

2.1. These Terms and Conditions and the details of your order will be presented to you during the ordering process. You can easily archive this information by either downloading the Terms and Conditions and saving the order data summarized during the checkout process using your browser’s functions, or by waiting for the automatic order confirmation email that we will send to the email address you provided after your order is completed.
This order confirmation email again contains the contract terms together with your order details and these Terms and Conditions, and can easily be printed or saved using your email program. The current version of the Terms and Conditions can also be found on our website.

2.2. The contract text is stored by us but is not directly accessible to you for security reasons. We offer each customer password-protected direct access. After registering, you can manage your data and view order details there. The customer is obliged to treat their personal access data confidentially and not make it accessible to unauthorized third parties.

3. Contract Partner, Language, and Conclusion of Contract

3.1. Your contract partner is LYFE Norderney GmbH. Contracts in our online shop can be concluded in German and English.

3.2. Our promotional offers are non-binding unless they become part of a contractual agreement.

3.3. Before submitting your order, you have the opportunity to review and correct the data you entered. By submitting the order, you make a binding contractual declaration for the goods contained in the shopping cart. A binding contract is concluded when we accept your order. This acceptance may occur through the following circumstances:

We accept your order through a separate declaration of acceptance, or
You use our offer and complete your order with payment through the online payment service PayPal.

The confirmation of receipt of the order follows immediately after submission of the order and does not yet constitute acceptance of the contract. It merely informs you that your order has been received by us and may be used for archiving purposes.

Subject to any statutory right of withdrawal, you are bound to your order for a maximum of 3 working days. However, you may of course cancel your order in whole or in part before we have declared acceptance.

4. Prices and Shipping Costs

4.1. For orders placed in our online shop, the prices listed in the offer at the time of the order apply. The stated prices are total prices, meaning they include the applicable statutory VAT and all other price components.

4.2. Details regarding applicable shipping costs can be found in the shop information.

4.3. For deliveries outside Germany, additional costs may arise when importing into a third country (customs duties, possible customs fees, and import VAT). These additional costs must be borne by the customer.

5. Payment and Delivery

5.1. We offer the following payment methods:

Advance Payment

PayPal
You pay the invoice amount through the online provider PayPal, to whom we assign our payment claim. Therefore, payment with debt-discharging effect can only be made to PayPal. Generally, you must be registered with PayPal or first register, authenticate yourself with your access data, and confirm the payment instruction to us (guest access may be available as an exception).
You pay the invoice amount to PayPal using the payment methods offered by PayPal, such as direct debit or credit card. If you choose PayPal as the payment method, you will be redirected to the payment provider’s page at the end of the ordering process.

5.2. We use DHL for postal shipments. You will receive a notification from us at the email address you provided once the goods have left our premises. If delivery is not possible, you will receive a notification from the carrier outlining further options. Deliveries to post office boxes or poste restante addresses are not possible.

5.3. Our obligation to deliver may cease through a corresponding declaration of withdrawal if we ourselves are not supplied correctly or on time and we are not responsible for the lack of availability. In the event that goods are unavailable, we will inform you immediately and refund any advance payment already made.

5.4. Delivery times shall be reasonably extended in the event of strikes, lockouts, and other circumstances beyond our control, particularly in cases of delivery delays caused by force majeure. We will inform the buyer immediately of the beginning and end of such obstacles.
Since we are located on an island, delivery times may generally take 2–3 days longer.

6. Right of Withdrawal for Consumers

6.1. Below you will find information about the conditions and consequences of the statutory right of withdrawal for mail-order purchases. It applies to consumers whose habitual residence is in one of the member states of the European Union (EU). No contractual rights beyond those granted by law are associated with this. In particular, the statutory right of withdrawal does not apply to commercial resellers.

6.2. Withdrawal Instructions for Consumers for the Purchase of Goods

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us:
LYFE Norderney GmbH
Winterstr. 19
26548 Norderney
Germany
Phone: +49 176 2176 1251
Email: jl@lyfe-norderney.de
by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.

6.3. Withdrawal Instructions for Consumers When Booking Even

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us:
LYFE Norderney GmbH
Winterstr. 19
26548 Norderney
Germany
Phone: +49 176 2176 1251
Email: jl@lyfe-norderney.de
by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

6.4. Exceptions to the Right of Withdrawal

There are statutory exceptions to the right of withdrawal (§ 312g German Civil Code – BGB), and we reserve the right to invoke the following provisions toward you:
A fourteen-day right of withdrawal also exists for contracts concerning services in the areas of accommodation for purposes other than residential use, transportation of goods, motor vehicle rental, delivery of food and beverages, and the provision of other services related to leisure activities, if the contract provides for a specific date or period for performance (e.g., an online congress).
The right of withdrawal may expire prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

6.5. Model Withdrawal Form

The “Model Withdrawal Form” mentioned in the withdrawal instructions above is reproduced below.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
LYFE Norderney GmbH
Winterstr. 19
26548 Norderney
Germany
Email: jl@lyfe-norderney.de

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ()
Ordered on () / received on ()
Name and address of the consumer(s)
Signature of the consumer(s) (only if submitted on paper)
Date
(*) Delete as appropriate.

6.6. Expiry of the Right of Withdrawal for the Purchase of Digital Content (e.g., E-Books, Audiobooks)

If you purchase digital content such as e-books or audiobooks in our online shop, your right of withdrawal for this product expires prematurely if, before the execution of the contract during the ordering process, you expressly consent by clicking the “Order” button that execution of the contract will begin before the withdrawal period expires, and at the same time acknowledge that your right of withdrawal expires once execution of the contract begins.
During the ordering process, you will be separately informed of this again at the appropriate point. In addition, we will note this in the confirmation email that you receive from us after the conclusion of the contract.

7. Retention of Title

The goods remain our property until full payment has been made.

8. Warranty and Complaint Management

The statutory warranty provisions apply.
We value your customer satisfaction. You can contact us at any time using one of the contact methods listed above. We will make every effort to review your request as quickly as possible and will contact you after receiving the documents, your inquiry, or your complaint.
Please allow us some time, as warranty cases often require the involvement of the manufacturer. In the case of complaints, you can help us by describing the issue as precisely as possible and, if applicable, sending copies of order documents or at least providing the order number, customer number, etc.
If you do not receive a response from us within 5 working days, please follow up. In rare cases, emails may get caught in spam filters on either our side or yours, or a message sent through another channel may not have reached you or may have been unintentionally overlooked.

9. Data Protection Notice

Our data protection practices are governed by statutory regulations. Details regarding the collection and use of your personal data can be found in our privacy policy.

10. Information on Battery Disposal and Return

Battery contents, such as chemical substances, may harm the environment and human health if not stored or disposed of properly. At the same time, batteries may contain recyclable raw materials. Batteries must therefore not be disposed of with normal household waste.
In connection with the sale of batteries or the delivery of devices containing batteries, the seller is obliged to inform you of the following:

As an end user, you are legally required to return used batteries.
After use, you may return batteries free of charge either to the seller or to designated collection points (e.g., public municipal collection points in your community or retail stores). You may also return batteries to the seller free of charge by post, although regulations concerning hazardous goods may need to be observed. In any case, the seller will reimburse you for the postage costs of returning your used batteries.

The symbols depicted on the batteries have the following meanings:

= Battery must not be disposed of in household waste

The sign with the crossed-out garbage can reminds you that you must not put batteries in the household waste.

Under this symbol, you may also find the following symbols indicating the battery contents:
Pb = Battery contains more than 0.004% lead by mass
Cd = Battery contains more than 0.002% cadmium by mass
Hg = Battery contains more than 0.0005% mercury by mass

11. Applicable Law and Jurisdiction

11.1 All legal transactions or other legal relationships with us shall be governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements, even after their incorporation into German law, shall not apply.
This choice of law does not deprive customers with their habitual residence in an EU member state or Switzerland of the protection granted to them by mandatory provisions of the law of that state.
11.2 In business dealings with merchants and legal entities under public law, our registered place of business shall be the place of jurisdiction for all legal disputes arising from these Terms and Conditions and individual contracts concluded under them, including actions relating to bills of exchange and checks.
In such cases, we are also entitled to bring legal action at the customer’s place of business. Any exclusive place of jurisdiction remains unaffected by the above provision.

12. Severability Clause

Should individual provisions of these General Terms and Conditions be wholly or partially invalid or later lose their legal validity, the validity of the remaining provisions shall remain unaffected.
The statutory provisions shall replace the invalid provisions. The same applies if these General Terms and Conditions contain an unforeseen gap.

As of March 2026